Privacy Policy

Effective Date: 14 September 2026
Last Updated: 14 September 2026

Fibro Foods Private Limited (“Fibro Foods”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit www.fibrofoods.com, contact us, submit an enquiry, request information about our products or services, communicate with us, or otherwise interact with Fibro Foods.

By using this website or voluntarily providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Fibro Foods Private Limited is a food manufacturing company providing services including contract food manufacturing, private-label manufacturing, ready-to-eat and ready-to-cook food solutions, retort processing and related food manufacturing services.

Registered / Factory Contact Location:
Fibro Foods Private Limited
74/2A2A, Siddhar Kovil Main Road
Kandampatty Bypass
Salem – 636005
Tamil Nadu, India

Website: www.fibrofoods.com
Email: info@fibrofoods.com

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

2.1 Information You Provide Directly

When you complete a contact form, submit a business enquiry, request a quotation, enquire about contract manufacturing, request a retort trial, communicate with us or use another form on our website, we may collect information such as:

• Full name

• Company or organisation name

• Business address

• City

• Postal or PIN code

• Email address

• Telephone or mobile number

• Country or location

• Product or service requirements

• Details contained in your enquiry or message

• Information relating to your business or proposed project

• Documents or information you voluntarily provide to us

• Correspondence between you and Fibro Foods

Please avoid providing sensitive personal information unless it is genuinely necessary for your interaction with us.

2.2 Business Information

In connection with B2B enquiries, contract manufacturing, private-label manufacturing, product development or commercial discussions, we may also receive information concerning:

• Your organisation

• Job title or professional role

• Business contact details

• Product requirements

• Manufacturing requirements

• Technical specifications

• Commercial requirements

• Procurement requirements

• Project information

Information relating solely to a company or organisation may not constitute personal data. However, business information that identifies an individual may be treated as personal data where applicable.

2.3 Information Collected Automatically

When you access our website, certain technical information may be collected automatically by our website, hosting provider, security systems or analytics technologies, including:

• Internet Protocol (IP) address

• Browser type and version

• Device type

• Operating system

• Approximate geographical location derived from an IP address

• Referring website

• Pages visited

• Date and time of access

• Time spent on particular pages

• Website navigation and interaction information

• Device and browser identifiers

• Error and security logs

We use such information principally for website operation, security, performance analysis and improvement.

3. How We Use Your Information

We may process your information for purposes including:

• Responding to enquiries and requests

• Providing information about our products and services

• Evaluating contract manufacturing or private-label enquiries

• Preparing quotations, proposals and commercial communications

• Communicating regarding product development, trials or manufacturing projects

• Arranging meetings or consultations

• Managing our relationship with customers, prospects, suppliers and business partners

• Providing customer service and support

• Maintaining records of business communications

• Improving our website, products and services

• Analysing website performance and visitor behaviour

• Protecting our website and information systems from fraud, misuse, malicious activity and cyber threats

• Meeting contractual obligations

• Maintaining accounting, tax, regulatory and compliance records

• Establishing, exercising or defending legal claims

• Complying with applicable laws, regulations and governmental requirements

• Sending relevant business or marketing communications where permitted by law or where you have consented to receive them

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis or consent where required.

4. Consent

Where processing is based on your consent, we will seek consent that is appropriate to the nature and purpose of the processing.

For example, when submitting certain forms through our website, you may be required to confirm that you have read and accepted this Privacy Policy.

Where processing is based on consent, you may withdraw your consent by contacting us at: info@fibrofoods.com

Withdrawal of consent will not affect processing that was lawfully undertaken before the withdrawal.

Withdrawal may also affect our ability to provide a service or respond to a request where the relevant information is necessary for that purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, improve functionality, maintain security and understand how visitors interact with the website.

Cookies are small files placed on your device when you visit a website.

Cookies may include:

Strictly Necessary Cookies

These cookies are required for essential website functionality, security, form processing and website operation.

Functional Cookies

These cookies may remember choices or settings to improve the user experience.

Analytics Cookies

Where used, analytics cookies help us understand matters such as website traffic, frequently visited pages, visitor interaction and website performance.

Third-Party Cookies

Certain embedded services, social-media features, videos, maps, analytics services or other third-party technologies may place their own cookies or collect information when you interact with them.

You may configure your browser to block or delete cookies. Blocking certain cookies may affect the operation or functionality of the website.

Where applicable law requires consent for particular non-essential cookies, we will seek the appropriate consent.

6. Marketing Communications

If you request information from us, establish a business relationship with us, subscribe to communications or otherwise consent to receiving updates, we may communicate with you regarding:

• Fibro Foods products

• Manufacturing capabilities

• New product developments

• Contract manufacturing services

• Private-label services

• Industry information

• Company updates

• Events or other relevant business information

You may ask us to stop sending promotional communications at any time by using an unsubscribe facility provided in the communication, where available, or by contacting: info@fibrofoods.com

Transactional and service-related communications may continue where necessary.

7. Sharing and Disclosure of Information

Fibro Foods does not sell personal data.

We may disclose personal information where reasonably necessary to:

• Website hosting and technology providers

• Email and communication service providers

• Cloud storage providers

• Website developers and IT service providers

• Analytics providers

• Cybersecurity providers

• Professional advisers, including accountants, auditors and legal advisers

• Logistics or service providers where necessary for the relevant business transaction

• Government authorities, regulators or law-enforcement agencies where required by applicable law

• Other parties where necessary to establish, exercise or defend legal rights

• A purchaser, successor or relevant adviser in connection with a merger, restructuring, acquisition, financing or transfer of all or part of our business

Where third parties process personal information on our behalf, we expect them to use the information only for authorised purposes and to maintain appropriate safeguards.

8. International Data Transfers

Some technology, hosting, communications, analytics, cloud or other service providers used by Fibro Foods may operate servers or processing facilities outside India.

Accordingly, personal information may, where permitted by applicable law, be processed or stored outside India.

Where required, Fibro Foods will take reasonable measures to ensure that such transfers and processing are conducted in accordance with applicable data-protection requirements and any restrictions notified by the Government of India.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to an enquiry

• Managing a customer or business relationship

• Completing contractual obligations

• Maintaining necessary business records

• Resolving disputes

• Establishing or defending legal claims

• Meeting tax, accounting, regulatory or statutory requirements

• Maintaining website and information-security records

Retention periods may therefore vary depending upon the nature of the information and the purpose for which it is processed.

Where personal information is no longer required and there is no legal or legitimate requirement to retain it, we will take reasonable steps to delete, anonymise or securely dispose of it.

10. Security of Personal Information

Fibro Foods takes reasonable technical, organisational and administrative measures designed to protect personal information against:

• Unauthorised access

• Unauthorised disclosure

• Loss

• Misuse

• Alteration

• Destruction

• Accidental disclosure

• Cybersecurity threats

These measures may include access controls, system security measures, password controls, security monitoring, restricted access and appropriate internal procedures.

However, no internet transmission, electronic communication or information-storage system can be guaranteed to be completely secure. You should therefore take appropriate precautions when transmitting information online.

11. Data Breaches

If a personal-data breach occurs, Fibro Foods will assess the nature and impact of the incident and take reasonable steps to contain, investigate and remediate it.

Where required by applicable law, we will notify the relevant authorities and affected individuals in accordance with applicable statutory requirements.

12. Your Rights

Depending on the law applicable at the relevant time and the circumstances of the processing, you may have rights concerning your personal information, including the right to:

• Request information about personal data being processed

• Request access to personal information concerning you

• Request correction of inaccurate or misleading information

• Request completion of incomplete information

• Request updating of outdated information

• Request erasure of personal information where applicable

• Withdraw consent where processing is based on consent

• Raise a complaint or grievance regarding the processing of your personal information

• Nominate another individual to exercise applicable rights in circumstances provided by law

To exercise an applicable privacy right, please contact: info@fibrofoods.com

We may need to verify your identity before acting upon certain requests.

Rights are subject to limitations and exceptions under applicable law.

13. Your Responsibilities

When providing personal information to Fibro Foods, you should:

• Provide accurate and authentic information

• Update information where necessary

• Avoid impersonating another individual

• Avoid providing another person’s personal information without appropriate authority or consent

• Use the website lawfully

• Avoid submitting unlawful, misleading, fraudulent or malicious content

If you provide personal information relating to another person, you represent that you have the appropriate authority or lawful basis to provide that information to us.

14. Children’s Privacy

The Fibro Foods website and services are principally intended for businesses, professionals and adults.

We do not knowingly seek to collect personal data from children through the website.

If we become aware that personal information relating to a child has been collected in circumstances requiring parental or guardian consent, we will take appropriate steps in accordance with applicable law.

A parent or lawful guardian who believes that a child has provided personal information to us may contact: info@fibrofoods.com

15. Recruitment Information

If you submit employment-related information to Fibro Foods, directly or through a recruitment channel linked from our website, information may include:

• Name and contact details

• Curriculum vitae or résumé

• Employment history

• Educational qualifications

• Professional qualifications

• Skills and experience

• Salary or employment expectations

• Information voluntarily provided during the recruitment process

Such information will be used for recruitment, candidate assessment, communication, employment administration and related legitimate purposes.

Recruitment information may be retained for a reasonable period for recruitment records or future opportunities, subject to applicable law.

16. Third-Party Websites

Our website may contain links to third-party websites, including social-media platforms, recruitment websites, business partners or other external resources.

Fibro Foods does not control and is not responsible for the privacy practices, security or content of third-party websites.

When you leave fibrofoods.com, the privacy policy of the relevant third party will apply.

We encourage you to review the privacy policy of any external website before providing personal information.

17. Social Media

Fibro Foods may maintain pages or accounts on third-party social-media platforms.

If you communicate with us through these platforms, information may be processed both by Fibro Foods and by the relevant social-media provider.

Your use of such platforms is also subject to their respective privacy policies and terms.

18. Compliance With Applicable Law

Fibro Foods intends to process personal information in accordance with applicable Indian law, including, to the extent applicable at the relevant time:

• the Information Technology Act, 2000;

• applicable rules governing reasonable security practices and personal information;

• the Digital Personal Data Protection Act, 2023;

• the Digital Personal Data Protection Rules, 2025; and

• other applicable laws, rules, notifications and amendments.

Certain provisions of India’s Digital Personal Data Protection framework have phased commencement dates. Fibro Foods intends to update its privacy practices as additional obligations become applicable.

19. Grievance Officer and Privacy Contact

If you have a question, complaint or grievance concerning the collection, use, storage, disclosure or protection of your personal information, you may contact our designated Grievance Officer.

Grievance Officer
Fibro Foods Private Limited
74/2A2A, Siddhar Kovil Main Road
Kandampatty Bypass
Salem – 636005
Tamil Nadu, India

Email: info@fibrofoods.com

Please include sufficient information regarding your concern so that we can identify and respond to your request.

We will endeavour to address grievances within the period prescribed under applicable law.

20. Changes to This Privacy Policy

Fibro Foods may update this Privacy Policy periodically to reflect:

• Changes to our website

• Changes to our products or services

• Changes to our data-processing practices

• Changes in technology

• Changes in legal or regulatory requirements

When material changes are made, the updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

21. Contact Us

If you have questions regarding this Privacy Policy or the manner in which Fibro Foods handles personal information, please contact us:

Fibro Foods Private Limited
74/2A2A, Siddhar Kovil Main Road
Kandampatty Bypass
Salem – 636005
Tamil Nadu, India

Email: info@fibrofoods.com
Website: www.fibrofoods.com